Return Policy

Please note that we are unable to accept returns due to customer preferences.
However, if you receive a defective or incorrect item, we will address the matter with utmost care.

Kindly provide your order number (as stated in your confirmation email) and contact us via the inquiry form within 7 days of receiving your order.To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Items sent back to us without first requesting a return will not be accepted.  Please note, you are responsible for the return shipping cost.

You can always contact us for any return question at lademya@gmail.com

Damages and issues 

In the event that your order arrives damaged in any way, please email us as soon as possible at lademya@decorate.jp with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will do our best to work towards a satisfactory solution.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like custom size orders. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.